Fjordmail International: Terms of Service

Terms of Service

Websites owned by Fjordmail International AS offer email services and other related services, collectively referred to as the “Service”.

The Service is owned in its entirety by Fjordmail International AS (“the Company”, “we” or “us”). The Company is registered and located in Norway, with organization number 822 607 632.

By using the Service, you agree to the following terms and conditions (the “Agreement” or the “Terms of Service”).

1. General

This Agreement was originally written in English; and has been translated into other languages for your convenience. In the event of any inconsistencies between the original version and a translated version, the original (English) version shall prevail: https://www.fjordmail.no/fjordmail-international-terms-of-service/

2. Changes to the Service and terms of Service

The Service is subject to change at any time without prior notice.

The Company will try to keep all components, on which the Service is based, up to date, in order to increase the service quality and security. Nevertheless, we do not guarantee that all such components will always be up to date.

This Agreement can be changed from time to time. By continuing to use the Service, you agree to the latest version of the Agreement, and we therefore recommend that you regularly check for updates. Changes to this agreement that we categorize as critical will be notified by email through the Service.

3. Registration and use of the Service

The Service is a service for receiving, reading and sending emails, and is intended for use by persons over the age of 18. You can access the Service via an updated third-party email program/app that supports the latest versions of IMAP/SMTP, or you can use our webmail through a browser. We strive to make the Service available through the most recent versions of commonly used operating systems, email programs/apps, and browsers. We recommend that you keep all your devices and systems up to date, as this will normally improve the availability and security for the Service.

The available storage space for your mailbox is shown in the webmail. When the mailbox is full, incoming emails will be rejected.

When sending emails via an email program or app (such as Outlook), you must use authentication with a username (your email address) and password. Emails that are attempted to be sent without such authentication may be rejected.

We encourage you to check all folders including “Trash” and “Spam” folders regularly to see if any emails have been mistakenly placed in the wrong folder. Emails located in folders for deleted or unwanted content (such as “Spam”) may be permanently deleted from the system without warning.

We are not responsible for any products/services that you use or purchase by using an email address from the Service as your contact address.

You are fully responsible for all messages sent through your email account on the Service. The Service shall not be used for:

  • Activities that are prohibited by law
  • Sending or storing content that is illegal, infringes copyright, or could reasonably be considered as harmful, threatening, violent, harassing, defamatory or invasive of another person’s privacy
  • Sending viruses or other malicious software
  • Sending spam / junk emails or bulk emails that have not explicitly been accepted by the recipient in advance and triggered by an action by the recipient
  • Sending emails that asserts to be or appears to be sent by someone else
  • Interfere with or disrupt the Service or associated services or networks

Any violation of these rules, other terms of this Agreement, or other law, may result in restricted access, closure, or deletion of your email account. The Company may claim compensation for any damages resulting from a breach of this Agreement.

The Company cannot guarantee that emails sent to or from the Service reach the addressee or intended recipient.

You are responsible for keeping backups of important information, such as your emails and contact data. We strive to ensure that information stored on our servers are securely stored and inaccessible for third parties. Yet, we do not make any such guarantees. Under normal circumstances, our goal is to have rolling back-ups of your mailbox at least 14 days back in time.

You are responsible for using a secure password to access your email account. The password should be unique for the Service and have sufficient length, content and variety of character types to make it difficult for outsiders to guess. You should never use a password on your email account that is the same as, or similar to, a password you are using or have used elsewhere. If you suspect that the password may have become known to a third party, you must change the password immediately. This can be done in the webmail by clicking on “Settings” and then “Password”.

You are responsible for checking your mailbox at the Service for important messages from us at least once per week, as we use this email address for important communications.

You agree that the Company can use and alter information in your mailbox or email account if this is deemed as necessary to protect the Service, the Company, our customers, or other users from harm or loss. One such example can be the removal of a harmful email that has been sent to your mailbox without being stopped by our spam filter.

If you come into possession of information about the Company or other users, which is not intended for you, you are obliged to delete such information and notify us immediately. Any attempt to gain unauthorized access to our network, servers, or systems is not permitted.

To ensure stability and accessibility of our services, the Service has certain restrictions of usage. E.g. this applies to the number of emails you can send and which IP addresses we accept logins from.

4. Subscription

The Service is a paid email service and you must have an active subscription to access the Service. You can find the current price under “My account” in the webmail. Any price changes will be notified in advance via email to your email address on the Service.

You are responsible for updating payment information and ensuring that payments for use of the Service is approved. The subscription is prepaid and automatically renewed unless you have cancelled your subscription.

To make changes to your subscription, you must log in to the webmail via a PC and click on “My account”.

You can deactivate/cancel your subscription at any time under “My account”. This must be done at least 3 days before the end of the current subscription period. If you cancel your subscription, your email account will be closed after the end of the period for which you have prepaid.

Lack of an active subscription or lack of successful renewal/payment is considered a cancellation of your subscription. After the expiration date, the email account will be closed, and it will not be possible to use the Service, including automatic replies. We do not offer email forwarding.

90 days after the email account has been closed, the email account and mailbox, including all emails and other information in the mailbox, will be permanently deleted. Please note that mailbox backups may still exist on our servers up to 60 days after this deletion. You may request a quicker removal by contacting our support team from the email address in question before the email address is closed. After this, it will not be possible to restore contents from your mailbox.

12 months after the email account was closed, it will be possible (for anyone) to create a new email account with the same username/email address. During the 12-month period, this will not be possible, unless you can provide evidence that the email account was rightfully controlled by you at the time when it was closed.

When an email account is closed, any alias addresses are also being discontinued.

5. Privacy Statement

By using our services, you also accept our Privacy Statement.

6. Limited warranties and liability

The Company does not guarantee availability or reliability of the Service, or the security of the data stored in your mailbox. The Service is provided “as-is”, and you agree not to hold the Company responsible or to seek compensation for damages, loss of data or other losses (including financial loss) that may arise as a result of errors on the Service or from using the Service.

Furthermore, you will not hold the Company liable or seek damages based on data being exposed or released, e.g. due to a security breach.

We may make improvements and changes to the Service at any time without notice. The Company may, at its sole discretion, terminate the Service. However, a planned full termination of the Service must be notified at least 30 days in advance.

7. Judicial body

This Agreement and other agreements between you and the company are governed by Norwegian law. Norwegian courts shall have exclusive jurisdiction to resolve any disputes relating to this Agreement or the Service. The Oslo District Court shall be the venue.

If you have any questions about this Agreement, please feel free to contact us.

Updated: 20 October 2022